When making a booking, you will need to advise your Eurostar details and your London City Hotel details. Your transfer will be confirmed instantaneously and you will be provided with a travel voucher to present to the driver. It's that easy!Passengers need to be checked out and waiting by the concierge desk in their hotel lobby at confirmed pick up time - 2 hours prior to their train departure time. When picking up from private addresses your driver will ring the buzzer or a contact number whichever is required.