Online course: Gain an insight into vital customer service skills with this online course from Lead Academy. Certificate: Upon completion, you'll get a certificate for a small surcharge* - perfect to put on your CV! Modules: Work through eight lessons including: telephone skills, complaints, and equality and diversity. Perfect for: Anyone looking to deepen their knowledge about customer service, gain more advanced skills and enhance their career. Learning outcomes: You'll learn the basics of customer service skills, why they're important, how to apply them, and much more. Access: Study from the comfort of your own home with 24/7 access to the course, which features digital learning materials. More info: To find out more about the course curriculum and module breakdown, click here. Customer Service Assistant Course | UK | Living Social