Perfect for: Anyone working in a customer service or customer facing role, or anyone looking to add a serious boost to their retail CV. Customer service online course: Take your customer skills to a new level of professional with this fabulous course from Training Express. Learning outcomes: Get a comprehensive outline of what makes effective customer service, from dealing with the stress of difficult complaints and challenging customers, to recovering customer trust. Modules: With nine in-depth modules including Establishing Your Attitude, Customer Service Over The Phone and Recovering Difficult Customers, all with practical and easy to follow advice. Access: Compatible on all laptop, tablet and mobile devices, you'll get 24/7 tutor support if needed. Certificate: Upon completion, you'll receive a digital certificate accredited by CPD. Customer Service Online Course | UK | Living Social