If you can retain long term customers rather than constantly replacing them with new clients, then it can increase your profit by over 50%.If this is a challenge for you then this course is a must for you and your staff. It doesn\'t contain hours of needless video content but everything you and your team need to know to build a trusted and sustained relationship with customers from improving your listening skills to questioning techniques that enable you to get to the heart of the issue as quickly as possible. I will show you how to build empathy (not sympathy) with your customers and provide you with tools and techniques for dealing with challenging customers.The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships.STOP PRESS:  This course has now been used by hundreds of organisations as their defacto customer service training tool