Dealing with conflict is an inevitability for a manager. In this course we are going to cover a number of topics to equip you for those more difficult conversations and scenariosin the workplace. We will look at what conflict is and how it manifests itself in the workplace. I will present the five different styles that we can adopt when we\'re in conflict situations, and how you can manage other peoples styles. I will provide you with a framework to help you find the words to say in preparation for a difficult conversation, and finally we will discuss theseven scenarios that you will come acrossat some point in your management career, and demonstrate how you may deal with them.