While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset. Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people. So on this course, you\'ll learn:About the psychology of human behaviour, so you\'ve a greater understanding of your own and others\' behaviourAbout the roles we play in conflicts and how unconscious biases affect our ability to think rationallyHow to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressivesHow to truly listenHow to structure a difficult conversationHow to deal with others\' emotionsWhen to walk away!Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you\'re commuting, driving or out and about. In addition, it comes with a 51 page workbook.