Are you someone who is technically quite competent in your skills and as a result found yourself stuck into a management role, without really knowing what to do or how to do it? Then maybe you have become an \'accidental manager\'!If you are finding yourself having to make a disparate group of individuals work well as a team. Manage difficult people and situations. Deal with discipline and conflict issues, or manage performance or behaviour problems, then this course is for you.Learn the secrets from someone who has been there and got the t-shirt and turn yourself from an accidental manager into an exceptional manager!