Customer Experience is fast becoming the industry standard in marketing, and HR (employee experience).  Many companies have set up departments within their organisations to focus on Customer Experience.  Companies have even set up Director and VP level positions for Customer Experience.  Unfortunately there aren\'t too many people who have much knowledge on Customer Experience.  Consequently the demand for people with customer experience knowledge (and certification) is very high.I have been delivering this workshop to clients all over the world for over a decade now.  This workshop will take you from learning the basics of Customer Experience, all the way to advanced topics within Customer Experience.  Normally charged at $2000 for a workshop, this course is being offered on Udemy at a discounted price!  The videos in the workshop are actually edited recordings from actual workshops that I\'ve delivered.  That means you will get the same value, as someone who attended the live version of the workshop.  What will you learn from this workshop:What is customer experience (CX) and how to apply it to your organisation What is customer experience management (CEM) and how to adopt it to your organisationLearn about customer journey mapping, Develop a customer journey map (using our template)What it takes to get customers to love your brand (customer loyalty) and how CX fits into itWhat you need to pass the CCXP (Certified Customer Experience Practitioner) certificationWho is this for:Anyone looking to improve their career within marketing and HRPeople working in the customer services domain, looking to get advanced knowledgeAnyone interested in getting CCXP certification for career change / progressionThose who are interested in improving the business performance of their organisationsManagers, business owners, startups, looking to create USPs for their businessWhat\'s on offerSame value as a $2000 workshop delivered in personCustomer Experience tools which you can useCustomer Journey Mapping toolkit (just download and use)Taught by one of the pioneering experts within customer experienceKnowledge to get CCXP certificationTaught based on personal experience and the latest market researchBecome an Alumni of the Institute of Customer Management (UK)Certificate of completion from the Institute of Customer ManagementWho teaches thisPhD in Marketing from one of the leading universities in the UKMBA, with over 20 years of experience in customer servicesLondon based consultant and trainer, who has worked all across the globe with all types and sizes of companiesAuthor of 3 books on customer experienceOne of the leading customer experience and customer loyalty experts in the worldFormer Director of an MBA programme at a leading London UniversityFormer professor at leading universities in the world (including Harvard and Bradford)Former VP of a leading consultancy company in London