Excellence & Success are 80% Psychology & 20% SkillManaging guests and people is stressful and frustrating in any hotel\'s buzzing and multicultural environment...especially when you have to welcome guests, generate revenue, manage your teams, look great, feel great, smile, problem solve and a lot more...all at once!And we also know, too well, how it feels to be on long shifts; constantly under pressure and having to deliver outstanding results.We\'ve been there!So we\'ve put together the essential \'3A Mindstyle\' secrets to share with you.The Foundation Module covers all the content for topics covered on the Hotelier Excellence  onsite and live workshops.It also includes additional exercises that will have more impact on your 3As and benefit greatly when you practice them regularly with your colleagues in the training. *Hotelier Excellence is owned by and under copyright of Aurora Hospitality Limited, U.K. Plagiarism will lead to legal action.