This is Service Design Doing by Adam Lawrence
This is Service Design Doing : Paperback : O\'Reilly Media, Inc, USA : 9781491927182 : 1491927186 : 01 Feb 2018 : How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
£35.99
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