This is Service Design Thinking by Marc Stickdorn
This is Service Design Thinking : Paperback : John Wiley & Sons Inc : 9781118156308 : 1118156307 : 09 Mar 2012 : How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers.
£30.99
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