The Three Laws of Performance by Steve Zaffron
The Three Laws of Performance : Hardback : John Wiley & Sons Inc : 9780470195598 : 0470195592 : 07 Jul 2011 : When something at work isn\'t going smoothly, managers struggle with what part of the problem to tackle first. Do they start with cost reduction? What about morale? Or should they go for process improvements first? They pick the problem to work on and, depending on whether their plan makes sense, one of two things happens.
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