The Mediator\'s Handbook by Dr. Jennifer E. Beer
The Mediator\'s Handbook : Paperback : New Society Publishers : 9780865717220 : 0865717222 : 13 Nov 2012 : The Mediator\'s Handbook presents a time-tested, step-by-step model for helping people work through conflict from first contact through reaching a lasting resolution. The Toolbox section details the skills mediators need to understand conflict,facilitate the process, and help participants make decisions.
£21.99
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