Microsoft Complete Protection Plan Keep your new Surface, Xbox or Accessory up and running with accidental damage protection1 from drops, spills, and cracked screens. With Microsoft Complete, if something goes wrong, you\'re covered--simple as that. Work and play worry-free Microsoft Complete gives you extended hardware and accidental damage coverage, plus technical support--up to 2 years for Surface plans, and up to 3 years for Xbox plans. Accidents happen And that\'s okay. You\'re covered for things like drops, spills, cracked screens. The Xbox console plan even covers up to two replacements of a standard controller when bundled with your Xbox. 1 Hassle-free support At home or on the go, you\'ll have access to technical and hardware support for the duration of your protection plan. And for Surface device plans, you\'ll also get software support for Windows and Office. Free Microsoft Store benefits Get in-store services from Answer Desk Experts. Surface device plans include training sessions for Windows, Office, and One Drive and other services like PC tune-ups and anti-virus protection. Xbox console plans include help for Xbox games.