HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running. You won\'t be down for long with HP Next Business Day Exchange Service. Get high quality remote troubleshooting assistance and, if needed, a replacement will arrive the next business day, with shipping included. Send your failed unit back to HP in pre-paid packaging. **Features** We\'re ready to ship a replacement if needed. You\'ll get it the next business day so you\'ll be back up and running fast, and we provide everything you need to ship your failed unit back to us.