The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.This concise two part course explains:What customer experience meansThe 6 key elements of a great customer experienceCommon mistakes businesses makeHow to apply each element in business for fast, profitable, sustainable growthHow to deal with customer complaintsHow to turn customer complainers into customer advocatesBy the end of the course you will:Understand what areas of business impact the customer experienceKnow the 6 key elements of a great customer experienceUnderstand how you can turn a customer complaint into a win for your businessWho is Nigel Greenwood?Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.