This course is ideal for line managers or team leaders who have concerns about the performance of one or more members of their staff.  It takes you through ten stages - giving yourself the right to tackle the issue, defining the gap in performance, preparing for the conversation, getting the conversation off to the right start, asking the right questions, staying in control of the conversation, agreeing an action plan, seeing the plan through to end, signing off the completed plan, and escalating if there isn\'t improvement.We use video \"lectures\", a case study, reflection sheets and useful planning documents to give you the knowledge, confidence and support that you need to have successful performance improvement conversations with people in your team.