Key Features:Gloss finishHeat change or standard mug availableScratch ResistantA friendly reminder that when things get too much, just Keep Calm and Have a Brew. This mug can be personalised with any name up to 18 characters making it completely unique for the recipient.Personalisation:Personalise the mug with a name in up to 18 charactersUse our innovative preview feature to see how it will look with your personalisation. Simply enter the name and press the Preview buttonMaterial:CeramicCare Instructions:Hand wash recommendedPlease Note:The heat change option will arrive as a black mug and the image only appears once hot liquid is poured into it