Key Features:Gloss finish.Heat change or standard mug available.Scratch Resistant.It\'s no secret that drinking coffee is a ritual for some. They like to find a quiet corner, sit down and enjoy the warmth at their fingertips. They\'re in the zone as soon as they\'ve taken a sip and it\'s best not to disturb them. If you\'re one of the people who like to enjoy your coffee in peace then this personalised mug is ideal for you. The white surface reads \'shhh, Charlotte is not available...wait for it...ok, now you may speak.\' If anyone tries to disturb you then you can show them the message on the mug and they\'ll get the idea!Personalisation:Personalise it with a name to appear in up to 14 characters.Use our innovative preview feature to see how it will look with your personalisation. Simply enter the name you wish to appear and press the Preview button.Material:CeramicCare Instructions:Hand wash recommended.Please Note:The heat change option will arrive as a black mug and the image only appears once hot liquid is poured into it.