Increase the efficiency and coverage of your administrative staff managers and contact center agents. The Cisco IP Phone 7861 supports wideband audio and delivers voice communications that are:- Highly secure- Reliable- Easy to useWith 16 lines the Cisco IP Phone 7861 is ideal for active users such as administrative staff managers and agents in contact centers.High-Quality User ExperienceTo enhance the user experience this phone has four context-sensitive soft keys and a white-backlit display that:- Measures 3.5 inches (89 millimeters)- Has high-resolution graphics and grayscale- Is 396 x 162 pixelsOther features and capabilities that contribute to a superior user experience include:- Dedicated fixed keys for common functions such as conference messaging and directory and a two-way navigation button- Full wideband audio (G.722) performance across the handset headset and speakerphone for superior clarity- Electronic hookswitch control for added flexibility in managing personal calls when using third-party headsetsEasy AdministrationThe 7861 phone is easy to deploy and manage with features such as:- Power over Ethernet (PoE) Class 1 endpoint and Cisco EnergyWise to help reduce your energy costs and carbon footprint- Greater choice and flexibility with a replaceable bezel option- Integrated IEEE 10/100 switch to support traffic from a colocated PC and reduce cable infrastructure costs- Wall-mount option for deployments in common areas such as cafeterias or auditoriums or where desk space is limited- Customizable paper label insert that can be locally printed for the programmable line and feature keys