. Cisco SMARTnet service is essential to keeping your business functions available secure and operating at peak performanceKey Product Info . Fast support from expertsOnline self-help supportOngoing OS updates and upgradesAdvance hardware replacement Product Features Fast support from expertsGet direct access to the Cisco Technical Assistance Center which is staffed by numerous of Cisco professionals. Online self-help supportGain access to extensive support resources through Cisco\'s online knowledge base communities resources and tools. Ongoing OS updates and upgradesWithin your licensed feature set you get ongoing OS support for both minor and major OS releases. Advance hardware replacementThe right level of hardware support helps minimize downtime.