. HPE Foundation Care 24x7 Service offers 24x7 service including on Hewlett Packard Enterprise holidays with a four-hour on-site response time for hardware and a two-hour response time for softwareKey Product Info . Make one call to access global support specialistsResolve issues quickly with alerts and access to actionable informationUse the unique combination of automated support and HPE expertise Product Features Simplify your support experienceStay up and running with HPE Foundation Care - one place to resolve problems for hardware firmware and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors. Reduce complexitySimplify support with 24x7 system monitoring fast diagnostics automatic case creation and parts dispatch. Reduce downtimeChoose the high level call-to-repair commitment - restoring hardware operation within six hours. Prepare for growthMake full use of IT resources budgets and talent to advance your business toward high-value growth. Boost control and managementLeverage online visibility into your assets and support status with the HPE Support Center website. Foundation Care call-to-repair serviceCall 24 hours a day seven days a week including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.