REZERTIFIED+ is an Original New Product that has never been used and may still be in a retail box. The product comes with a pre-installed Windows 10.N/A- You benefit from a refurbished premium product at an attractive price.N/A- Each product is backed by five ISO Certifications: 9001 for Quality Management 14001 for Environmental Management 27001 for Security Management 37001 for Anti-Bribery Management and 45001 for Occupational Health and Safety.N/A- Each unit comes with a pre-installed genuine Microsoft Windows 10 ensuring you a reliable operating system on your refurbished deviceN/A- Customer Satisfaction Guarantee. If the product does not live up to the description and your expectations as an end-user then you have the opportunity to return the product.N/A- A GDPR compliant data erased product.